Living Infomation

Comprehensive Living Guide for Foreign Residents in Japan

Top page >What to Do in Case of Emergency

Traffic accident, theft, lost and found

Being prepared is the first step to avoid an accident or crime.

Traffic accident - call 110
If you become involved in or witness a traffic accident or crime, make an emergency call to the police by calling 110. No area code is necessary to call from anywhere in Japan.
  • Once you reach the police, tell the operator the following:
    ・what happened (explain clearly such as "(there was) an accident")
    ・when it happened
    ・where it happened
    ・your name
    ・phone number you are calling from
  • Find and describe landmarks nearby or call from a public pay phone if you do not know the exact address of the site.
  • You may call 110 from your mobile phone.
Theft ? call 110 or report to the nearest police box

If you become a victim of theft, call 110 (no area code is necessary) or report the theft to the nearest police box. You should also immediately contact your bank and/or credit company if your ATM or credit cards or bankbooks are stolen.

Lost and found ? report to the nearest police station or police box

If you have lost or inadvertently left behind your personal items and wish to recover them, visit the nearest police station or police box to report the loss.

If you have left behind your belongings on a train:

Ask a station attendant for help. It makes the search easier if you remember the destination of the train and the train car you were on.

If you have left behind your belongings on a bus or taxi:

Contact a local service office of the bus company or the taxi company.

If you find a lost item:

If you come across a lost item, hand it over to the nearest police station or police box as soon as possible. If you are at a train station or a department store, hand it over to a station attendant or to the lost and found section of the store.

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