March 2020


Our monthly online newsletter,"L'ESPACE".
L'ESPACE is a diverse French word that means place,area,cosmos,and gap.

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Sending packages

Use Takuhaibin, a home delivery service to send a package. Home delivery service is a courier service that transports packages by truck. This company will deliver packages from the sender’s home to the receiver’s home. It is very convenient because you can send a package and have it delivered within one or two days.

Sending packages

イラスト:荷物を送る

How to send packages

There are two ways to send packages by home delivery service.

Have them come to your home to pick up the package.

Contact the courier by telephone or Internet once you have your package ready to ship.
The courier company will have someone come to your home to pick up the package.

Take your package to a convenience store for pickup.

Once you have your package ready to be shipped, take it to a nearby convenience store for pickup.
Almost all convenience stores offer the TA-Q-BiN or Yu-Pack services.

Also, you can send your package from any of the following locations.

TA-Q-BIN From any Yamato Transport shop
Hikyaku Courier From any Sagawa Express shop
Yu-Pack From the post office

If you take your package to a convenience store, a home delivery courier company shop, or the post office, the shipping costs will be slightly cheaper.

How to fill out the shipping label

Attach the “Okurijo (shipping label)” to the package for shipping.
If you have the courier come to your home to pick up the package, get the document from them.
When you take your package to a convenience store, a home delivery courier company shop, or the post office, you will be given a shipping label.

イラスト:荷物を送る

Enter the following information into the shipping label.

  • Otodokesaki (Delivery address): Name and address for delivery of the package
  • Goirainushi (Sender): Name and address of the sender
  • Hinmei (Contents): The contents of the package

Tell them the date and time to deliver the package, if you have preferences.

Also, tell the courier the following in advance.

  • The receiver will pay the package shipping costs.
    You will receive a shipping label with “Chakubarai (Cash on delivery)” written on the document. Use that.
  • Sending two or more packages to the same address
    You will receive a shipping label with “Fukusuguchi (multiple packages)” written on the label. Use that.
    When you use a shipping label for multiple packages, the shipping costs will be slightly cheaper.

Pay the fees

Shipping costs will be decided as described below.

  • Packages size and weight.
    Total of length, width and height up to 160 cm for size. Weights can be up to 25 kg to 30 kg.
  • From where to where the packages are being shipped.

Receive a copy of the shipping label when you pay the fee. Receive the paper used as the seal for sending the package.

Tracking the package

You can track the package on the homepage of the courier to know where the package is. Simply enter the tracking number on the shipping label. It’s very easy.

Other services

There are a variety of services offered by couriers.

  • Shipping food refrigerated.
  • You can ship golf bags, skis, and snow board.
  • You can ship suitcases.

See the courier’s homepage for details.

Receiving the package

Signing to receive the package

Sign for the package when it has been delivered by the courier. Sometimes, you can sign on a screen of a smartphone.

When the package could not received

If no one to receive the package is at home when it is delivered, the courier will place a slip of paper called a “Fuzairenrakuhyo (Attempted Delivery Notice)” in your mailbox. Contact the courier when you find that notice.

イラスト:自転車のルール
  • If the notice has a QR code
    Scan the QR code using your smartphone. This will direct you to the courier’s homepage. Enter the number on the notice and register the date and time for them to deliver the package again.
  • If the notice has an automated reception telephone number
    A recorded voice will speak when you dial that number. Follow the directions of the automated answering machine to enter the number on the notice and register the date and time for them to deliver the package again.
  • If the notice has a number to call the driver directly
    This will allow you to call the driver of the courier who tried to deliver the package directly. Tell them when you would like them to deliver the package again.
Reference

This is the telephone number for people to contact in English.

Yamato Transport
0120-17-9625 24 hours a day, 365 days a year
03-6757-1061 9:00-18:00, 365 days a year
Japan post
0570-046-111 8:00- 21:00, Weekdays / 9:00- 21:00, Saturdays, Sundays, and holidays

To receive the package other than at your home

Recently, couriers have been offering a service allowing you to receive your package at a convenience store, or a courier locker at a train station. See the courier’s homepage for details.

Sending packages internationally

Sending packages by international mail

Japan Post offers EMS (Express Mail Service), airmail, and economy airmail (SAL), or surface mail services for international mails. Select the service you need, whether you need it delivered quickly, or inexpensively.

Japan Post International Mail (Japanese)

post.japanpost.jp/int/index.html

Japan Post International Mail (English)

post.japanpost.jp/int/index_en.html

Sending packages by international courier

In addition to Yamato Transport, and Sagawa Express in Japan, there are a variety of other international couriers, such as DHL, FedEx Express, and UPS and others. See the courier’s homepage for details on their individual services.

Tokyo International Communication Committee

Ono Bldg. 3F, 17-15 Kandamatsunagacho, Chiyoda-ku, Tokyo 101-0023
TEL:03-5294-6542 FAX:03-5294-6540