January 2018


Our monthly online newsletter,"L'ESPACE".
L'ESPACE is a diverse French word that means place,area,cosmos,and gap.

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Use the System for Making Emergency Calls Correctly!

Three work colleagues, Edna, Andy and Stefan are on their way home from a new year’s visit to a local shrine. While walking along a crowded street, they become aware that a quarrel has broken out.

It seems that some sort of dispute is happening over there!
Andy
That’s pretty dangerous with all these people around!
Edna
It’s all right, a patrol car has just turned up. Somebody must have called it in.
Stefan
That’s good, things should settle down now. By the way, when calling the police here in Japan, the telephone number is 110, isn’t it?
Edna
That’s right. When calling the police, the telephone number is 110, however, if you need an ambulance or the fire brigade, the number is 119. The different numbers don’t confuse me at all because back in Taiwan, we have exactly the same system if you need to call the emergency services for help.
Andy
In Canada by calling the same 911 number, you can get put through to the police, the ambulance service or the fire brigade. What is the situation in your country Stefan?
Edna
Contacting the police in Germany is the same as in Japan in that you can call them using the 110 number. You can also actually call them using 112 as well. The 112 number is an emergency number that is common to all member countries of the European Union. We have a system in place whereby you can contact the necessary service; the police, the ambulance or the fire brigade, from wherever you happen to be.
Stefan
There is a common number that can be used throughout the member countries of the European Union! That sounds very convenient.
Andy
Yes, it is a great help to people who travel around various parts of Europe for work. With my own business trips as well, I try to remember the emergency service telephone numbers for the countries that I often visit, however, I nevertheless end up forgetting them rather quickly. For example, I seem to remember that if you want to call the police in Brazil, the number is 190, while in India it is 100, and in Singapore 999.
Stefan

The three colleagues continue their discussion while walking along the crowded street.

There was that news story recently that said that roughly 30% of all the calls made to the 110 number here in Japan were about matters that were not actually emergencies.
Andy
If they weren’t emergencies, what were the people who made the calls calling about then?
Edna
Some people called because they had “lost something,” while others called because they were “lost and needed directions.” There were even some individuals who called 110 because they wanted to “renew a driver’s license.” Things like that…
Andy
Having listened to what you have just said, obviously none of those things would seem to constitute an emergency.
Edna
There are also apparently a large number of prank calls.
Andy
Yes, that’s an issue as well.
Edna
Major problems arise if the response of the emergency services to crimes and accidents is delayed due to the telephone lines for emergency numbers being tied up handling prank calls and calls about non-urgent matters.
Stefan
In order that it is thoroughly understood that the 110 number is only to be called to report emergencies, what about situations like those you just mentioned? What about if people have concerns and worries? What telephone number should they call then?
Edna
For just such situations, there is the Dedicated Police Consultation Line whose telephone number is #9110. Calling that number will put you through to the comprehensive consultations desk run by the police. In accordance with what you want to discuss, everything from personal trouble through to incidents of malicious sales, stalking and domestic violence, etc., the consultations desk can refer you to specialist advice.
Stefan
I wasn’t aware that there was such a telephone number. I must keep it in mind just in case something happens.
Edna
Yes, I agree. If at all possible, however, I would like to enjoy the new year with hopefully not having to call either 110 or #9110.
Andy
Don’t worry, I think it will turn out to be a good year. After all, we did just all draw slips of fortune paper at the shrine that told us that our prospects for good luck in the coming year were excellent.
Edna

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