Top page >What to Do in Case of Emergency
Numbers to call in case of emergency ｜ Traffic accident, theft, lost and found ｜ Fire
Sudden illness and injury ｜ Earthquake ｜ Typhoon/torrential rain
Sudden illness and injury
Call an ambulance in case of a medical emergency or serious injury.
Calling 119

How to call an ambulance

Make an emergency call by calling 119 (the same number in case of fire) to ask for an ambulance in case of sudden illness or injury.
  • Once you get through to the 119 operator, report the following:
    - that it is an emergency (kyukyu)
    - what happened
    - location (address) of emergency
    - your name
    - phone number you are calling from
  • Find and describe landmarks nearby or use a public payphone if you do not know the exact address of the site.
  • You may also call 119 from your mobile phone.
  • If you hear the sirens of the ambulance, stand outside so that you can help guide them to the emergency site.

#Keep your health insurance card handy as well as hospital cards if you have a doctor you regularly see.

＜Going to a hospital on your own＞

If your injury or sickness is not serious enough to necessitate calling an ambulance and you think you can make it to the hospital by yourself, use a taxi or drive by yourself.

If you are not comfortable using Japanese, you may call an emergency translation service to receive language support.

Emergency during nighttime, weekends and holidays

There are some medical institutions available in each community that accept emergency patients during the nighttime as well as weekends and public holidays. It is always recommended to know in advance the one nearest your home.
Tokyo Metropolitan Medical Institution Information “Himawari”
AMDA International Medical Information Center: Consultation over the phone
Tokyo Fire Department: Telephone directory assistance for emergency hospitals (Japanese only)
Tokyo Fire Department: Acute Care Advisory Center (Japanese only)
Tokyo Private Ambulance Call Center (Japanese only)
Tokyo Metropolitan Medical Institution Information: Consultation in foreign languages
Available languages: English, Chinese, Korean, Thai, Spanish
･For information about medical institutions and medical systems: (TEL) 03-5285-8181
･For emergency translation services: (TEL) 03-5285-8185
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Numbers to call in case of emergency ｜ Traffic accident, theft, lost and found ｜ Fire
Sudden illness and injury ｜ Earthquake ｜ Typhoon/torrential rain
Top page >What to Do in Case of Emergency
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