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Top page > Sudden illness and injury Site map

What to Do in Case of Emergency

Call an ambulance in case of a medical emergency or serious injury.

Calling 119




*How to call an ambulance


Make an emergency call by calling 119 (the same number in case of fire) to ask for an ambulance in case of sudden illness or injury.
  • Once you get through to the 119 operator, report the following:
    - that it is an emergency ("kyukyu")
    - what happened
    - location (address) of emergency
    - your name
    - phone number you are calling from
  • Find and describe landmarks nearby or use a public payphone if you do not know the exact address of the site.
  • You may also call 119 from your mobile phone.
  • If you hear the sirens of the ambulance, stand outside so that you can help guide them to the emergency site.

#Keep your health insurance card handy as well as hospital cards if you have a doctor you regularly see.

<Going to a hospital on your own>
If your injury or sickness is not serious enough to necessitate calling an ambulance and you think you can make it to the hospital by yourself, use a taxi or drive by yourself.
If you are not comfortable using Japanese, you may call an emergency translation service to receive language support.

Apart L'espace "I was injured at work" (Japanese only)
AMDA International Medical Information Center
"Himawari" telephone information service / Tokyo Metropolitan Health and Medical Information Center
Useful Japanese Expressions in Hospital
Tokyo Private Ambulance Call Center : TOKYO PACC (Japanese only)
For information about medical institutions and medical systems: (TEL) 03-5285-8181
For emergency translation services: (TEL) 03-5285-8185


Emergency during nighttime and weekends/holidays

There are some medical institutions available in each community that accept emergency patients during the nighttime as well as weekends and public holidays. It is always recommended to know in advance the one nearest your home.

"Himawari" telephone information service / Tokyo Metropolitan Health and Medical Information Center
AMDA International Medical Information Center
Emergency hospital information service / Tokyo Fire Department (Japanese only)

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Numbers to call in case of emergency
Traffic accident, theft, lost and found
Fire
Sudden illness and injury
Earthquakes
Typhoon and torrential rain
Requirement to carry your alien registration certificate


Top page > Sudden illness and injury

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